Talent Acquisition-Human Resource at Philips India
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Philips - Technical Support/Training & Quality Professional - Domestic Appliance Industry (5-10 yrs)
Company Name : Philips India Ltd
Division : Personal Health
Function : PH Consumer care
Target Companies : Havells, Bajaj, Panasonic, Whirlpool, Haier, Hitachi
Industry Preference : Small Domestic Appliance Industry only.
- Pan India role
Base Location : Gurgaon
Broad Responsibilities :
- Person will be responsible to deliver Training & technical support to Authorised Service Centers of Philips, He will be single point contact for all quality related feedback from network to factories & development team.
- The key tasks would include Technical & softskill trainings to service technicians, Monitoring & raising safety cases, preparing & analyzing pareto, driving MAG wise FCR improvement initiatives, engage with development team for quality improvement, Responsible for Fast feedback process (FFB) and to monitor quality and training of CCC Agent.
Specific Responsibilities :
- To plan and execute effective technical / soft skill trainings.
- To plan and manage fast feedback process.
- To manage new product introduction, initial spare procurement. Relevant trainings on new products.
- To track and raise safety IPM
- To arrange FCR improvement workshop, identify improvement actions and tracking till closure.
- monitor quality and training of CCC Agent.
Competencies :
- Strategic Thinking
- Focus on Customers
- Inspire by Example (Executive Presence)
- Drive Operational Excellence
- Deliver Results
- Create Meaningful Innovation
Dimensions :
- Direct/ Indirect ecosystem
- Internally work with network, I&D team, global stake holders.
Qualifications & Experience :
- 5-7 years of core experience in quality & technical support.
- Relevant experience in technical support.
- Relevant experience on MS Office, analytical skills.
- Demonstrated high levels of customer satisfaction/impact
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