Responsibilities :

Night Shift Only / US Shift

Order Management and Customer Service :

- Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in the system matches customer's requirements as indicated in customer documents

- Provides Shipment Confirmation to Customers and ensures that orders are in ready condition and in correct status before each order status

- Generates Shipment List and acquires proforma invoice, packing instructions, and shipping release from customers to release orders for shipment

- Analyses qualifies and completes Change Order Requests

- Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met

- Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not

- Ensures that the dates own by the order management team are updated and reflective of current order status

- Facilitates emergency/kick-off meetings with other functional groups and expedites immediately when there are any potential order delays

- Coordinates with other teams/support to complete the request of customers and communicates effectively with suppliers on customer's delivery date pull in requests

- Generates and analyses backlog orders and participate in order backlog review meetings to provide feedback on risks to meet the period's shipment commitments

Continuous Improvement and Innovation : 

- Participates in the execution of Functional Unit Strategic Initiatives/Programs to improve Key Performance Indicators and support the objectives of the organization.

Requirements :

Education : Bachelor's Degree - B.A., B.Com., B.Sc., M.C.A., BBA, or any other graduate.

Job-Related Experience :

- At least 6 months to 1-year related experience in order management or similar support/functions (Freshers may apply too)

Specific Knowledge :

- Intermediate to Advanced MS Office Application - MS Excel

- Business systems and tools

- Familiarity with Automation Solutions or similar products and services

- Excellent English verbal and written communication skills

- General understanding of the quote-to-cash processes

Required Competencies :

- High sense of urgency to achieve goals, results-driven, communicates assertively and with tact, willing to learn, work well under pressure, customer-focused, team player.

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