Job Description :

- Preparing the Toll & Route Operations Manuals and Checklists for all new & existing Projects and revision of Process Manuals.

- Preparing & developing the standard Toll & Route operations format for daily / monthly activities to be recorded and maintained by the all Projects.

- Conducting the function-wise trainings for the all Toll Plaza staff at respective Project to make them process champion.

- Conducting Internal Audits at all Toll Plaza of respective Projects to identify process gaps on audit observations followed by remedial action plan with timeline.

- Ensuring Tolling Strategy & Compliance Matrix is prepared for the new Projects

- Providing support in various operations related matters to streamline their operations.

- Analysing the monthly MIS and other daily reports to identify the trends, areas of improvement, root cause and proposed solutions.

- Regular visits of plaza/route to provide them desired support, ensuring process compliance and enforced monitoring system to make all the Plaza process compliant.

- Insure all the fastag transaction processed and uploaded as per SLA/SOP.

- Have to keep entire road maintained and safe for road user.

- Have to do compliance of all the obligation of CA within timeline.

- Have to ensure routine and periodically maintenance as per schedules

- High calibre in improving the Operations Processes of the Organization.

- Internal Process audit to ensure 100% process compliant.

- A strong team builder and leader, motivating and guiding team members towards performance targets and maximum productivity.

- Exceptional consensus building, interpersonal and negotiation skills, with an analytical approach, quick adaptability and a track record of high achievements.

- An administrator with demonstrated success in streamlining Operations, envisioning new concepts and following through with development and accomplishment.

- Self-motivation, creativity and initiative to achieve both organization and personal goals.

Required Skill :

- People & Process Management

- Resource Planning / Optimizations

- Budgeting & Cost Control

- Team Building / Motivator

- Personal drive & Effectiveness

- Delegation & Multi-tasking

- Trainings & Internal Process Audits to achieve operations excellence

- Liaison & Public Relations

- Honesty & Integrity

- Safety & Security

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