Job Purpose:

- Inspection - To inspects spots and ensure doable garments are collected from the customers.

- Logistics - To manage the delivery and collection of garments from the customer.

- Subscription Renewal - To renew subscriptions for existing customers every month and up-sell higher subscriptions.

- Customer Relationship - To provide end to end support to existing customers by ensuring on time pick-up and delivery services.

- Customer Retention - To solve issues of customers related to pick up, delivery and quality issues.

About Luxure :

- Luxure simulates a - Spa-like- experience for garments with high level treatments from steam services to spotting and removal of minutest dirt stains along with customer doorstep pickup and delivery.

- The target group of customers comprises of niche high net worth audience who desire exclusive, ultra-premium quality Dry-Cleaning solution for their expensive garments with personal attention and care and a seamless customer journey, simulating a - spa-like- luxury experience for revitalizing and maintaining their garments.

Luxure Strengths :

- Technology driven ultra-Premium Dry-Cleaning solutions

- State-of-art processing Facility

- Dedicated Logistics Service

- Customer doorstep pickup and delivery

- Live Process Accountability

- Fabric Experts & Personalised Customer Care

- Luxurious customer Experience

- SPA-like treatment for Garment care

- Brick & Mortar Reliability

Primary duties and responsibilities:

- Travel with the logistics staffs to inspect stains and collect doable garments from the customer.

- Advice and address customer's issues and queries related to the garment.

- Maintain high level of professionalism when interacting with the customers.

- Ensure garments are collected as per company's expected standard

- Determine spotting procedures on basis of type of fabric and nature of stain

- Renew subscriptions for existing customers and up-sell higher subscriptions to existing customers during the renewal process

- To provide end to end support to customers through the process of renewals and grievance resolution; act as relationship manager for the customer and address and resolve customer distress and issues

- Regularly follow up with existing customers for lead conversion

- Submit daily report to reporting-in charge on work progress

- MIS updating

- Perform other duties as and when assigned

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.