Role Objective :

- Quality team is responsible to ensure qualified products to customer.

- Continuously improve manufacturing process to ensure quality is improving.

- Be responsible of inspection to ensure delivery quality.

Key Responsibilities/Duties & Responsibilities :
 
- Country QA leader shall lead plant QA team to complete tasks.

- Assist plant QA in motivating others to complete tasks in an effective and efficient manner.

- Participate and take lead in quality projects or other activities requested and initiated by others.

- Plan, develop and optimize resource of plant QA team.

- Build up and enhance competence in plant QA team.

- Customer complaint handling as the interface of After sales service, on-site support after sales some cases.

- Lead plant QA team work with cross function team to investigate quality problem to find out root causes and implement and follow up on corrective and preventive actions

- Report and follow corrective and preventive action (4Q / A-PDCA) to After sales service and Customer service.

- On-site verify the improvement actions are really executed and implemented of corrective and preventive action.

- Check the testing report of new product from plant QC and submit to Asia fixture QA

- Approve limited sample (also involve Marketing team) both of plant internal and supplier (except OEM/ODM & Key components supplier)

- Lead the Risk Management of Customer complains the critical issue include Government compliance issue.

- Continuously improve working procedure regarding QMS (Quality Management System)

- To take charge and drive monthly VOC meeting.

- Drive quality & environment management system toward compliance to ISO 9001, ISO 14001

- Asia level QMS audit to plant and IDC.

- Monthly Quality Review Meeting among Asia QA, plant & IDC when necessary.

- When the country standard or industry standard is updated by government, need to organize the cross-function team to do follow.

- Training on the quality standard to plant QA and QC team.

- Manage plant QA team

Job Specifications :

- Bachelor's degree or above of related major,i.e., mechanical, electrical, or similar.

- Good skill of MS office software, i.e., Excel, Word, PowerPoint.

- Knowledge and 7 years- hands-on experience of quality tools, A-PDCA, 8D,FMEA, Process Control Plan, 5Why, Fish Bone etc.

- Experience in A-PDCA and continuous improvement.

- Ability to plan, develop and follow up on resources and on the assigned work for the organization with objectives, strategies and rules & guidelines including daily management and support.

Key Relationships and Communication

- People management responsibilities: some leaders do need to coach / guide / educate / lead other leaders although they do not have direct reports. People managerial skills requirements.

- Scope of interaction and influence e.g., peer level, team level, department, regional, cross functional or within same job function

Work Conditions :

- Requires incumbent to work in the manufacturing plant.

- Mainly in the office and workshop (workshop as majority).

- Must be able to lift ceramic cast of 15 kg - 20 kg.

- Frequent travelling is required. Expected 30% travelling on the job.

- Will be exposed to noise, slight dust.

Education And Experience Requirements :

- Bachelor's Degree in engineering/ Diploma in Ceramics/Graduation

- More than 10 Years- experience in the same domain (Sanitaryware Quality department)

- Exposure to MS-Office, Strong Communication & Interpersonal skill,

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