- Checking the concerns reported by customer.

- Ensuring that the proper Diagnosis is carried out by referring STAR reports, TIPS documents etc.

- Inspection and confirmation of all Repair work carried out by technicians.

- Referring WIS documents, EPC for correct part numbers, defective components.

- Checking of the workshop order for diagnosis/repair sequence details, technician's name, signature and time recording.

- Repairs of defects other than customer complaints.

- Inspection of the vehicle during vehicle reception and vehicle handover as per the points mentioned for final control in the workshop order.

- Road testing of the vehicle (has to confirm after repair status of customer complaints, normal performance of the vehicle, brakes, abnormal noise, and other defects as per his experience)

- Proper vehicle interior and exterior cleaning.

- Checking of the instrument cluster for proper setting (clock, language etc.).

- Confirmation of repair by inspection of vehicle for proper fitment, leakages etc.

- Perform functional checks if necessary in a test drive.

- Document the results of the functional check on the workshop order.

- Specify defect detected and document these appropriately.

- Define the further procedure in case of defects detected and immediately coordinate with colleagues in service reception.

- Identify possible causes for defects found and analyze the root cause and prepare the action plan for the same.

Qualification & Experience: Diploma in Automobile/Mechanical Engineering.

- 5-6 years of experience

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