At Quintiles we help healthcare and biopharma companies improve their probability of success. We do this by connecting our scientific, therapeutic and analytics expertise with superior delivery. From advisory through operations, Quintiles and its affiliate companies is the world's largest provider of product development and integrated healthcare services.

As one of FORTUNE's - Most Admired Companies- in 2016, we offer great opportunities for a career in world-leading clinical research. Our global projects, innovative tools and industry leading customers combined with outstanding support from our leadership team and clear career mapping allows you to make a difference in patient health.

PURPOSE

Provide leadership for Lifecycle Safety, Service Operations (SO), developing cross-functional integrated delivery plans for safety operations throughout all stages of the Lifecycle Safety opportunity chain. Provide leadership for a combination of designated Lifecycle safety operations service lines and direction for specified accounts. Participate actively in local and global initiatives, as needed. Provide line management for assigned staff who are deployed in Service Operations.

RESPONSIBILITIES

- Develop and maintain a high quality and efficient Service Operations team. Develop and review the team reporting structure for Quintiles while adhering to governing standard operating procedures (SOPs), work instructions and applicable regulatory guidelines and regulations.

- Direct and support operational decisions in collaboration with senior management. Ensures financial project performance through oversight of key performance metrics. (revenue, direct costs, time-sheet costs, utilization and realization).

- Act as mentor and coach to less experienced managers, as appropriate.

- Direct continuous improvement of global and local safety operations processes, procedures and infrastructure

- Lead and support ongoing overarching operational, strategic and tactical initiatives as assigned/ agreed, ensuring timely and complete delivery.

- Direct project resource assignments including staff hiring, and training in collaborations with senior management.

- Direct and/or participate in cross-functional teams and other process improvement initiatives.

- Lead and anticipate actively in local and global initiatives, as needed.

- Manage staff in accordance with organization's policies and applicable regulations. Responsibilities include planning, assigning and directing work; appraising performance and guiding professional development; rewarding and disciplining employees, addressing employee relations issues and resolving problems. Approve actions on human resources.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

- Excellent team leadership and customer services skills; strategic customer focus.

- Solid understanding of business processes across opportunity chain and all phases of product lifecycle.

- Ability to apply industry awareness and business acumen to strategic planning.

- Strong analytical, judgment and decision-making skills.

- Strong innovation/solution skills.

- Strong communication (written and verbal) and presentation skills.

- Strong problem-solving, influencing, negotiation, conflict management and collaboration skills.

- Strong progressive mentoring and coaching skills.

- Good software and computer skills.

- Highly effective time management and delegation skills, ability to manage multiple competing priorities, meet multiple demanding timelines and work creatively in fast-paced environment.

- Ability to deliver results to the appropriate productivity, budgetary and quality metrics.

- Demonstrated flexibility, initiative, proactivity, ownership and accountability.

- Solid technical financial management knowledge and skills including the ability to read and analyze P&Ls, performance metrics, develop plans for improvement, contribute to pricing discussions.

- In depth knowledge of and ability to apply GCP/ICH/Good Pharmacovigilance Practice and applicable regulatory guidelines.

- Strong ability to establish and maintain effective working relationships with coworkers, managers and customers.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

- Bachelor's degree in health science or related area, and 12 years research experience in Contract Research Organization or Pharmaceutical company, including 5 years- direct line management and experience operating with senior/executive management teams or equivalent combination of education, training and experience.

If you want to make an impact in the global research market, where we- re working to make a real difference in patient health, we ask you to apply now and join our team.

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