Resource Bank Management: Coordination with ITIs, JTIs and conduct product wise campus interviews basis business demand on resource pool Screening of resources with standard set of questions before hiring Service Expert's Repair Quality to be aligned for best-in- class customer satisfaction & NPS.

Managing end to end training life cycle Competition benchmarking Periodic upgradation on product / technological development List The Duties and Responsibilities (That are significant in achieving the objectives of the job)

Understanding training needs for service experts by analyzing repeat repair ratio & customer's feedback on repair quality in NPS survey Close coordination with service operation team for understanding training needs Building product wise training content Conducting end to end training for Service Experts & Operations team Pre & post training assessment Responsible for metrics such as Repeat Repair, First Time Fix, Productivity, attrition for 0 - 30 days Competition benchmarking Periodic audit of ground level performers to enhance service quality & customer's satisfaction Experience Required (Minimum relevant or equivalent industry experience required Please also state what might be desirous / advantageous)

Minimum 5-7 years of full-time working experience in after sale service function with end-to-end knowledge specifically in HVAC, Home Appliance, Consumer Electronics, Water Purifier, Small Domestic Appliance product categories 3 years of experience in training service experts / technicians on product behaviour, faults identification, repair Experience in training content building for more than 1 year

Good English communication - written & verbal OneAssist Hiring Doc_JD

Academia (The minimum / critical qualifications you deem necessary for this profile.)

B. E. / B. Tech in Mechanical, Electrical, Instrumentation Engineering -

Preferred Three years full time Diploma Engineering in Mechanical, Electrical, Instrumentation Engineering Personal Attributes Strong technical knowledge on HVAC, RAC, HA, CE, SDA Strong ability to troubleshoot Ability to teach new technicalities quickly Self-driven and proactive Effective problem solver

Ability to deal with ambiguity Strong skills in preparing Training Need Analysi

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