Position Sr. Operation Manager, Facilities Operations

Locations- Noida/BLR/Mumbai/Kolkata

Work Hours General Normal Shift

Primary Responsibilities

1. The cluster ops head would be responsible for ensuring the successful operations management of his cluster operational data center facility and ensuring 100 % Data Center power and cooling uptime at GDCO India.

2. In satisfying the essential duties listed below, this role will report to the Sr. Director of Operations and will direct all DC Site Leads on a regular basis.

3. Additionally, this role will interface with the company GDCI transition & service delivery team, quality & risk management team & IBMS automation team to ensure the global quality standards, customer delivery projects and IBMS / automation are successfully implemented, and operations management delivered in the data centres.

C. ESSENTIAL DUTIES & RESPONSIBILITIES

1. To support and enhance DC operations excellence & focused cluster-wise approach towards DC operations life cycle management.

2. Meeting Customer's SLA / SOW, contract management, ensuring the best of the customer experience, participating in customer review meetings i.e., weekly, monthly, quarterly etc.

3. Work closely with the Transition lead for effective new project handover and takeover.

4. Employee performance management/team learning & development etc.

5. Vendor contract management.

6. Develop Capex & Opex management and ensure adherence on the same.

7. Drive energy efficiency and cost savings projects.

8. Develop and implement the DC Operations delivery strategy for the region to ensure timely planning and execution of all customer projects adhering to defined standards of cost and quality.

9. To support DC quality & risk assessment and management process.

10. Implement company global standards, processes, and policies in the data center.

11. Periodic monthly management reporting.

12. Leverage data center best practices and standardized data center operations management & reporting.

13. Devise the Zonal DC Facility operations and process improvement strategy. Build and maintain networks with customers, service delivery, consultants, project team etc.

14. Provide functional guidance to all Zonal sites to ensure standardization of operations and execution practices across the organization.

15. Develop and implement the DC Operations delivery strategy for the region to ensure timely planning and execution of all customer projects adhering to defined standards of cost and quality.

16. Interface with DC Business, Sales and Technology to Coordinate Facility Utility and Infrastructural needs.

17. Periodically track and monitor progress on - improvement areas- identified to ensure better operational excellence across regions.

18. Drive cost savings through process standardization and effective Operation/project management practices across specific projects within the region.

19. Foster an environment of learning, excellence, and innovation within all aspects of teamwork

20. Mentor and coach subordinates to develop the team's capabilities, succession planning and build a strong operations management team

Secondary Responsibilities

Typical Years of Experience

15 years- progressive data center and/or critical facilities experience with a minimum 5 years in a managerial position.

Educational Qualification

- Bachelor's degree in a related field or equivalent education and/or work experience to meet requisite skills

- PG / MBA qualification would be an added advantage.

- Data Center operations management certifications would be preferred

KNOWLEDGE, SKILLS & ABILITIES

1. Ability to be highly confidential

2. Brief knowledge of ISO standards, ISMS, ITSM, BCMI, local statutory and compliance essential.

3. Brief knowledge in industrial safety best practices (i.e., lockout/tag out, arc flash protection, OSHA, and state regulations)

4. Excellent verbal and written communication skills

5. Strong proficiency with MS Office Suite (Word, Excel, PowerPoint, Project)

6. Extensive hands-on experience installing, maintaining, and troubleshooting large commercial and industrial mechanical & electrical systems.

7. Must possess demonstrated technical ability and innovative thinking cross-functionally, including integrated systems and IT.

8. Strong background in mechanical, and electrical systems design review, layout, installation, and operations, including the ability to read and interpret electrical and mechanical one-line

9. Ability to conduct power system capacity, safety, and code compliance assessments

10. Ability to train the Critical Facilities Staff on systems and procedures.

11. Must possess demonstrated technical ability and innovative thinking cross-functionally, including integrated systems and IT

12. Analytical thinking, problem-solving, customer-oriented, and commitment to quality and risk management

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