Position/Designation Manager/Senior Manager - Laptop Repair Operations

Department/Function Service Mobility

Location Mumbai

Job Summary

(The primary purpose or objectives and an overall description of the position) 

- Creating and continuously evolving the Laptop repair Strategy to maximize customer delight and value added to the organization 

- Screening, selection and appointment of Service partners across India for Laptop

 - Drive cost optimization in repair operations to industry best in class levels 

- Evaluation and driving the performance of the service centers through repair operations 

- Drive Service KPIs & audit Service centers as per defined frequency and basis specific triggers 

- Preferred Partner tie ups and managing OEM/brand relationships Experience Required (Minimum relevant or equivalent industry experience required Please also state what might be desirous / advantageous) 6 to 10 years of experience with experience of handling a national repair operations role. Preferably from Laptop industry Academia (The minimum / critical qualifications you deem necessary for this profile.) MBA or Graduate with strong academic background Personal Attributes Strong relationship skills and networking with service branch operations Keen attention to details with strong process management skills High importance for quality execution & speed Tech solutioning orientation Thinks frugal while staying focused on delight for customers

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