Senior Manager - Web Operations (10-15 yrs)
We have an urgent opening for the position of Senior Manager Web Operations for Pune location with reputed company. Please find the job details.
Position : Senior Manager- Web operations
Departmen : Retail Ecommerce
Location : Pune
Criteria :10 - 12 Years of overall experience with a minimum of 12 months of experience in a Senior Manager capacity
Hands-on Experience required on the below skills :
- Web Operations
- Website Analysis
- Merchandising
- Insight Analytics
- Web Analytics
- Website maintenance
- Optimization Managing
- Various clients
- Design management
Primary Responsibilities :
- Review daily productivity and plan for current day workflow
- Overseeing India ops delivery on all agreed KPI
- Day to day client communication
- Reviewing seasonal process peaks and troughs to manage resources effectively Weekly / monthly quality and efficiency reviews with client and internal team
- Weekly Departmental audits to plan month/seasonal performance
- Reviewing adherence to guidelines set by client to ensure CSAT
- Identifying India competencies and proposing work movements
- Reviewing Client work TAT's to identify and propose India capabilities Providing support and solutions to reduce costs and increase efficiency on both India and onsite operations.
- Monthly /Weekly client feedback and cascade to direct reports Project Review and Management Transition Creation and timely reviews of SOP for existing processes
- KPI Delivery Design and implement progress update documents for all areas/new transitions
- Review and reset KPI's as per process and system changes
- Define and manage group/Team structures to support business needs TNI for direct reports to business continuity
- Project management of ad-hoc marketing initiatives taken by clients
Interested candidates can apply here or call me on8420577308.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
