As a production support engineer, you will be involved in the day to day activities associated with supporting of the MarkitEDM production and UAT application and User Interface. You will ensure successful end to end processing of daily regional feeds, resolving workflow issues, reloading historical file requests, break/fix changes and small enhancements, and troubleshooting issues raised by downstream consumers of MarkitEDM data.

The purpose of this MarkitEDM production support engineer is to provide frontline technical support of the MarkitEDM application and User Interface to our MarkitEDM project development team, data operations team, and downstream internal consumers of MarkitEDM data. You liaison with MarkitEDM project developers in London and Seattle and troubleshoot issue with other business critical applications across

The ideal candidate for this role will be someone with strong customer service skills, a team player who can also work independently, and adheres to application and company best practices. A combination of strengths, both technical and soft skills, is a must to be successful in this highly demanding role.

Years of Experience

- Minimum 1 - 3 years MarkitEDM experience

- Experience with Tidal scheduler tool a plus

- 1 - 3 years of experience in the financial industry preferred

Qualifications

- MarkitEDM experience either developing or supporting the platform

- Knowledge of data warehousing and management of large volumes of data

- Strong Microsoft SQL skills including updates, deletes, and joins

- Ability to communicate technical details to all levels of management, both written and verbal

- Experience troubleshooting and resolving complex issue in a timely manner

- Effective at working under pressure in a high paced environment

Special Requirements :

- Occasional calls/meetings with Seattle and/or London outside of normal work hours

- Occasional weekend and on call shifts (up to twice monthly)

Responsibilities :

- Supporting the technology associated with the MarkitEDM application - including interactions with the Investment Division as well as other internal application consumers to provide reliable, scalable, and timely support of the production and UAT environments.

- Providing change management oversight of the application as well as other dependent application changes.

- Ensuring all changes and processes are properly documented.

- Ensuring internal data integrity which includes regional securities, positions, and pricing data loads. Also providing timely support of issues regarding long running processes, troubleshooting timeout issues with downstream consumers, and investigating data issues internally and/or with data operations.

- Investigating and resolving break fix issues, which may include minor development work, as well as ensure proper build and deployment of changes to lower environments in conjunction with company SDLC standards.

- Escalate troubleshooting assistance to the MarkitEDM vendor, when necessary.

- Coordinate and execute upgrades of the MarkitEDM platform as well as server and database upgrades/migrations.

- Coordinating technology efforts with Corporate IT and the business units.

- Providing support to business units in troubleshooting data issues and reaching resolution.