Job Description :

- Monthly Service MIS for service activities [mainly rectification data and CTPs] in field.

- Coordination with State Service Heads and Engineers for daily rectification data, CTPs, Spare part support, Equipment and Tools.

- Hygiene of service set ups and refine the working process of regional service set up.

- Analysis of open calls at National Level and follow up with team for fast rectification and closure.

- Drive and monitoring of Customer Training Programs [CTPs] at national level with appropriate formats and process.

- Health check report of Equipment lying at Regional Service Center and plan for rectification, if defective.

- Inventory [spare parts] monitoring and smooth flow of theses at national level. Monthly inventory audit and report.

- Major focus at Manipur to improve the service activities in Imphal and CC Pur service store.

- Verification of Engineer's monthly claims and attendance. Coordination in HO for process of theses with minimum time frame.

- Coordinate for cross functional teams for service support or field support activity.

- Plan for Improve the repair TAT.

- Plan service camps at National level according to open calls in field.

- On site rectification support of defective systems for B2B customers.

If required, need to visit field

Need to provide trainings to Field service teams.

Education & Experience :

- 3 -4 Years of Experience in Engineering in the field of services

- Bachelor's degree in ECE

- Prior experience in service is an added advantage

- Excellent communication, interpersonal and leadership skills.

- Good planning and organization skills

- A hunger for developing and maintaining own technical skills and disciplines

- Ability to handle the pressure and meet deadlines

- Attention to detail

- Excellent time management and organizational skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.