Service Engineer

Location : Gwalior (Local Candidate will be preferred)

Must have working experience in rock breaker and Compressor machines

Experience : 3-4 Yrs Minimum

Salary : Negotiable

Service engineers are responsible for the maintenance and correction of products that have been sold. They offer off-site corrective and preventive maintenance as well as other after-sales technical support solutions. Service engineers are often the ones who interact with customers to provide information and procedures to address the inquiries, concerns, and requests to their products and services.

Duties :

- Typical work duties of a service engineer include response to customer complaints; evaluating and resolving problems of the customer; assisting in installing the equipment;

- Analyzing, inspects and reviewing findings to determine the solution to the problem that the customer demands;

- Working alongside technical sales engineers; offers customer training for the product;

- Repairs, tests and maintains equipment; monitors performance of the product;

- Maintains product manuals; provides customers with regular reports and feedback on their service requests;

- Develops and maintains relations with customers; 

- Reports common complaints of customers to top management in order to address the situation for future reference; 

- Makes recommendations to maintenance technicians; and offers feedback on product development, features, and functions.

Education and Training Requirements :

- ITI/Diploma/Degree in Mechanical Engineering.

- They may opt to specialize in an engineering specialty.

- No certification or license is required for a service engineer although employment opportunities are greater for those with certifications.

- Knowledge in customer service principles and practices is essential as well as some administrative procedures.

Knowledge and Skills Requirements :

- Excellent analytical and problem-solving skills must be possessed by all service engineers.

- He must be familiar with all parts of the product as well as familiarity with electrical or mechanical procedures that may have an effect on the products being purchased.

- They must have excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.

Working Conditions :

Service engineers work outside of the company premises and must be able to work without any direct supervision. Regular travel is frequent for service engineers as most of them offer in-house or off-site maintenance procedures.

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