About Company :

Control Print Limited is Bombay Stock Exchange listed company having all India network in the field of product identification (Coding & Marking) having wide product that includes industrial Ink Jet Printers (SCP, LCP, HR etc.) Thermal Ink coders Thermal Transfer Over Printers, Digital Printers, Laser Markers, Metal Marking Systems and consumable thereof. In order to know more about us, please visit our website: www.controlprint.com

Job Description :

- Provide prompt & efficient service to customers for the printers supplied by the company and are under warranty / AMC.

- Ensure immediate response & low resolution time for all such printers.

- Take technical guidance/ help timely, in resolving customer issues, if any.

- Efficiently demonstrate the printers to Customer and its operators.

- Installation of printers to be effectively done, to avoid break downs due to improper installations.

- Raise requisition for correct spare after proper diagnosis and to obtain such spare from reporting office without losing much time for warranty/ CAMP printers.

- To promptly return the defective spare part used for warranty/ CAMP printers.

- Safely stock & maintain spares inventory issued by the Company & ensure all such spares are in working condition always.

- Ensure AMC/ spare quotes are sent to customers for the respective territory through office promptly & escalate in case of abnormal pendency.

- Regularly update on technical briefings and bulletins and periodically upgrade the technical and commercial skills.

- Ensure diligent follow ups for business in terms of AMC/CAMP & Filter sales etc.

- Guide customers regarding stocking of consumables.

- 100% adherence on installation standards and ensure the same is maintained as long as it is under CPL obligation.

- Follow customer given safety norms whilst in their premises & maintain discipline.

- 100% compliance to guidelines given by the superiors from time to time.

- Develop good rapport / relations with customers.

- Timely submit service reports/ monthly reports along with travel expenses and provide feedback as per prevalent system to office/ seniors regarding service calls status on real time basis.

Amar Kanade
HR - Officer
Mobile: +91 8691080316 / 9768781585

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