Associate Consultant at WK Associate
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Service Engineer - PLC Programmer - After Sales & Service (8-10 yrs)
The role is responsible for :
- Attending calls from customers in abroad countries and providing on time warranty & Post Warranty support and Ensure Zero production loss to the customers.
- To provide on time support to Breakdown/Major issues/ASC by either remote / onsite visit to customer place
- To be able to carry out troubleshooting of wiring, Devices Settings & Parameters, PLC, Servo, Vision, Robot, SCADA, other control systems, Pneumatic, Hydraulic and etc..
- Discussion with customers to resolve the complaints / to study the new requirements (RFQ/OA and support for concept design, BOM arrival for Quote process) and also have a discussion with suppliers to get the on time support
- Offline Program preparation (PLC/HMI etc.) for the modification activity
- Offline Testing (PLC/HMI/Servo) and prepare the Special Device Testing document
- Coordinating with internal team (SCADA/ROBOT/VISION) and provide on time support to Customers
- Prepare the documents (Such as EPLAN, Manuals, programming PDF, lessons learnt, Root cause analysis, Service report & Time plan etc..) for the modifications/Complaints and get the acknowledgement from the customers
- To involve in MQ1, MQ2 stage and handover session to get the knowledge transfer
- Customer complaints to be updated regularly with time sheet in the Complaint Portal
- To plan, schedule and execute the planned activities as agreed with customer timeline
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
