Hr Head at LAVORO HR SOLUTIONS
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Service Engineer - Textile Technology (2-5 yrs)
AREAS OF RESPONSIBILITY
1. Responsible for providing technical services to the clients and ensuring that their queries and requests are managed with satisfaction
- Responsible for understanding the client processes (mainly spinning) for providing any of the technical services
- Responsible for commissioning and installation of the machines :
- Check the floor and area (if as recommended by Murata in the Machine Layout)
- Check the levelling of the machine, the commissioning settings and start the machine
- Prepare the reports in the standardized format
- Issue an installation and commissioning certificate in the prescribed format to customer
- Responsible for providing service during the warranty period
- Responsible for inspection of the machine under the warranty which is generally done after 3-4 months of commissioning the machine
- Responsible for after sales service (this is after the warranty period expires and it is based on new terms and conditions)
- Responsible for convincing the client to sign an AMC once the machine is old
- Responsible for dismantling the major parts and recommending the purchase of defective/damaged parts
- Responsible for training the maintenance team if replacement is required
- Responsible for training and guiding the customers team in order to maintain the machines better
- Responsible for collecting the charges
2. Ensure customer satisfaction
- Responsible for ensuring that the customer complaints are solved and the customer is satisfied
- Ensure that existing clients are retained and there is no loss in present clientele
- Responsible for building the client relationship Responsible for collecting customer feedback in the prescribed format
3. Responsible for providing the reports to the reporting manager as required
- Accountable for providing the reports required by the reporting manager in time
- Responsible for the quality of the report i.e. language, specific bullet points, pictures relevant data used
- Ensure that all information from the client is communicated upwards
- Responsible for supporting the sales team for any inputs required such as of presence of competition/new project information in the existing clientele