Service Engineer - F&B Process - Water treatment Machinery & Equipment Experience -

Location : Kakinada or Vijaywada

Qualification : BE/Diploma - Electronics, Instrumentation, Mechatronics.

Travelling : Pan India travelling

Salary Offer : 3 to 5 lakhs

Exp : Min 4 years

Role Definition : Accountability to Provide Timely & Quality Service to Customers

PRIMARY RESPONSIBILITIES :

- Achievement of Service objective (timeline / Quality)

- Maintain Cordial relationship with customers / suppliers

- Efficient Coordination with Principals / Co-ordinators & other departments

- Achievement of TAT (Service Response/ Job Completion time)

GENERAL RESPONSIBILITIES :

Responsible for resolution of Service issues :

- Attend Service Calls from Customers

- Provide telephonic support

- AMC visits, breakdown visits to provide services

- Timely Completion of Service Delivery to meet customer satisfaction

- Travelling all over India as per requirement of service calls

Responsible for Creating & Maintaining Customer Relations at all levels :

- Responsible for High level of integrity with customers

- Maintain Cordial & Conducive relation with customers

- Consistent Enhancement in Customer satisfaction levels

Responsible for Product Verification :

- Maintaining detailed knowledge of products and services

- Verify Product Documentation

- Check Product Accessories & Spares.

Responsible for Installation & Commissioning of Machine :

- Deployment on site for installation

- Q C & Commissioning of Machine

Responsible for Coordinating with Principal Supplier for Customer Complaints :

- Coordinate with Principal supplier for major complaints

- Prepare detailed report on customer complaints

- Get support from Principal Supplier & derive solution.

Responsible for Maintaining schedules, Service Reports :

- Maintain service schedule for installed machines

- Timely submission of service visit reports and Status updates

- Manage & maintain expenses within limits

Responsible for efficient Coordination with coordinator :

- for Offers and requirements

- To get technical specifications from principal

- Understanding sale terms

- Co ordinate for PO from Customer

- Payment/ recovery follow up.

Responsible for Reporting to the Reporting manager

- Daily / weekly / Monthly Reports

- Service Reports

- Installation & Commissioning Reports

- Travel Schedule plans & post travel reports

Responsible for review of own performance at achieving targets

- Product / technical Knowledge enhancement

- Efficiency in call completion - No of Visits (days)

- Revenue Generation / Collections / Recoveries

- Responsible for updating about deviations / anomalies to manager / HOD

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