The opportunity is with a reputed multinational organization and you are best fit if you are adept at handling Rail Grinding and Railroad Maintenance Equipment and have experience in Bulk Materials Handling/Power/Engineering Industry and have adequate site working experience.

GENERAL DESCRIPTION / PURPOSE:

The role of the Manager, Service is to manage and coordinate technical & operational support of customer equipment by understanding individual customer needs and coordinating Loram's response either personally or via direct reports.

ESSENTIAL JOB FUNCTIONS:

Customer Relationship Management

- Sustain the - Best Practices Guide- for behavior, activities and communication at customer sites.

- Establish and sustain open communication and trusting relationships with customers

- Develop training plans and deliver classes and on-the-job training to customers.

- Manage the safe delivery of technical services to external customers to grow aftermarket parts and service revenue.

- Develop the technical warranty support program for each new product and customer.

Technical Expertise

- Lead the development and implementation of international technical service strategy.

- Develop a culture of safety for personnel operating and travel practices.

- Define, supervise and conduct machine commissioning activities, overhauls and modifications to customer equipment.

- Advise on the need for Service Bulletins and other technical correspondence impacting customer equipment. Review and approve content & format of technical customer communications.

- Diagnose technical problems and determine nature and extent of needed repairs and appropriate Loram response.

Customer Service Management

- Develop and sustain customer files with appropriate information to document technical communications with customers and service history for their equipment.

- Represent the voice of the customer in Cross Functional Team meetings, design reviews, and other project team functions.

BEHAVIORAL COMPETENCIES:

- Building Customer Loyalty

- Building Effective Teams

- Creating a Service Reputation

- Motivating Others

- Strategic Agility

- Problem solving

REQUIRED QUALIFICATIONS:

Education: Bachelor's Degree in Mechanical, Electrical and/or Hydraulic Engineering, or related field

Experience:

- 5+ years Operating and maintenance of railroad or similar maintenance equipment

- Proven project management experience in managing and/or facilitating a team

- Strong background working cross functionallywith manufacturing, engineering, marketing, and other business functions

Knowledge, Skillsand Abilities:

- Expertise in all Microsoft applications, general ERP systems (IFS knowledge a plus)

- Excellent oral and written communication skills with demonstrated ability to work and influence others from different functional areas at all levels in and outside the organization

- Must be a self-starter with the ability to proactively multitask, and is highly motivated with strong organizational skills

- Sound knowledge on electrical, mechanical, hydraulic, pneumatic systems and not limited to - Underframe, PLC, Engine, Generator, HMI operation, Air Compressors, Couplers, Wheel and Axles, Hydrostatic Traction Systems, Rail Profile Systems, Brakes, Pumps.

PREFERRED QUALIFICATIONS:

- Knowledge of railroad operating and safety rules in India

- Experience working directly with customers as it relates to service work

- Strong knowledge of process improvement tools and techniques (lean, 6 Sigma)

- Skilled in developing meaningful presentations and presenting to a larger audience to all levels of the organization

- Capability of working with design documentation/engineering drawings

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Office deskwork, requiring sitting, walking, using phone & computer

- Fast-paced environment with changing priorities

- May include up to 15%travel domestically

- Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.