Gas Turbine support CCM - Job Description Summary

The Lead Gas Turbine Product CCM Service Engineer is responsible for providing resolutions to customer issues and engineering service requests. You will serve as a recognized expert dedicated to Gas Turbine Auxiliaries area, both internally and externally, partnering with customers and respective engineering interface teams. This role will provide opportunity to collaborate with interface teams to identify root cause and resolutions, practice decisions making with limited data, leverage engineering judgement and interact with customers & vendors.

Job Description

- Conduct root cause investigations for issues with significant fleet impact from initial investigation through the corrective and preventive actions phase.

- Resolve in depth, technical issues in Gas Turbine Auxiliaries technology for customers timely and efficiently.

- Assure all component designs meet requirements for customers.

- Assist and coordinate with interfacing organizations such as manufacturing, sourcing, services operations, quality, and design engineering to fulfil customer needs.

- Communicate progress across all levels of the organization, including plant operators and executive leaders.

- Work on customer technical review meetings and present recommendations to champion BH's commitment to technical solutions.

Basic Qualifications

- Bachelor's degree in mechanical engineering from an accredited university or college

- Experience in gas turbine auxiliaries experience or related technology.

Desired Characteristics

- Demonstrated capability of working in a matrixed global organization

- Experience in interfacing with customers 

- Customer-focused with clear, concise written and oral communications to the appropriate level

- Humble, open, collaborative, and continuously learning. One Team mentality, working horizontally to support our customers despite internal hurdles.

- Knowledge on Gas turbine auxiliaries, P&ID, Isometric Drawings, General arrangement drawings, Bill of Material (BOM), Teamcenter and other Root Cause analysis techniques.

- Ability to rapidly change directions for multiple concurrent projects based on emergent business priorities.

- Ability and willingness to confront the status quo, without allegiance to past or current practices and technology, to drive to the best Gas turbine products.

- Prior experience in a customer support/facing role.

Experience Level- 3 to 8 Years