Job Description

Under the direction of the Supply Chain Manager and with safety, efficiency and customer service as a priority, the Logistics Coordinator is accountable to facilitate the receiving and storing, moving and shipping of supplies, stock and materials, effectively managing the timely flow of order processing.

Key Accountabilities

A. (70%) Plan and co-ordinate transportation of materials and manage the timely flow of customer orders

While adhering to policies, procedures and regulatory requirements, facilitate the shipping and/or receiving of products to and from the warehouse on behalf of customers. This would include organizing either the shipping or receipt of product or the preparation for delivery of product to and from the facility with focus on accuracy, efficiency and time management. Managing the flow of orders requires strong reliance on monitoring and co-ordination of delivery pickup and/or drop off schedules both manually and with computer programs.

B. (30%) Provide and maintain good customer service and solve problems

As an integral part of the team, ensure that customers are highly regarded and receive exceptional service throughout the flow of order processing, including readying loads for shipment and managing the outbound.. Address problems with order flow or shipping delays and quality-control issues, such as damaged or improperly packed goods, as well as day-to-day concerns with plant. May include face-to-face, phone or email interactions with customers.

Tasks and Duties:

- Adhere to shipping/receiving and regulatory-compliance procedures

- Comply with laws, regulations and standards

- Complete documentation such as pick lists, bills of lading, work orders and shipping orders using computer-based technology

- Complete daily shipping and receiving logs

- Record shipment data such as weight, charges and Freights

- Contact carrier representative to make arrangements and to issue shipping instructions and delivery of materials

- Rectify problems such as damages, shortages and non-conformance to specifications

- Document and escalate any customer service issues and/or shipping/receiving errors

- Develop constructive and cooperative working relationships with those on your team, as well as cross-functionally

- Handling the loading team during the dispatch period

- Co-ordinate with all the stake holders for generate the required document for the dispatch

- Complete proficiency in SAP and good knowledge on Microsoft Excel and generation of permit copy details

- Should be very good in communication skills and open for accepting any new given assignments

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