- To manage a team size of 10-15 comprising of f 1 FTTH Engineer

Role Purpose :

- Handle team to deliver as per client Expectation

- Should be familiar with the defined territory

- Must be above 18 Years of Age

Role requirement :

- Should be familiar with Telecom Activities

- Elafk Understanding of Electrical activities

- Diploma in IT with 5 to 8 Years of experience

- Should have handled 10 to 15 teams in previous assignment

Qualification :

- Should have experience of broadband/ DTH/Electrical /Internal Wiring

- Installation at Site Experience of 5 Plus years

- Develop copper and Fiber team separately

- Should ensure team with hygiene and compliance Id ts available before moving to field for customer site installations

- Drive every single team to ensure 95% Attendance( Including weekly offs) in a calendar month

- Plan & facilitate adequate allocations for every single team in field to complete 3 & above task to meet the daily Target

- Ensure availability of adequate materials for site work( ONT/ Cables/etc)

- Ensure Tool Kits with engineers are in proper working condition

Key Responsibilities :

- Ensure Teams are deployed as per defined Territory

- Ensure teams attend the gateway meeting as and when required by Client

- Identify training needs if any for low performers for improvement.

- Highlight issues affecting performance related to Inventory/HR/Operations

- Reconciliation of day To day installation on Indoor or Outdoor cable for Fiber Copper cable/ONT& Modem from Customer site

- Publish /Provide team performance at the end of the day

- Maintain registry of pain points areas for Engineers affecting the performance

- Handover the IR form to backend team twice a week

- Overall Team Productivity should be minimum 3 & Above Task in a single day

- Overall Team Attendance should be 97% Attendance in a single day and overall

Key Performance Indicators :

- Calendar month

- New Installation complaints Less than 2% of Installed cases

- Client Escalations should be Nil on Engineer Hygiene and Compliance

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.