Recruitment Specialist at Cravium Foods LLP
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Technical Customer Support Executive - Service Operations (0-3 yrs)
Position Title : Technical Customer Support Executive
Location : Verna, Goa
Work Experience : 0 to 2 years
Educational & Technical : Apprentice /Diploma/ Degree (Electrical/ Mechanical) Engineering
Job Responsibility :
1. Provide comprehensive technical support services to retail customers on special kind of coffee.
2. Guiding the customer via phone / email to fix common issues.
3. Fixing defects in coffee machines and replacing defective parts with new ones.
4. Promptly notify management of any potentially dissatisfied customers.
5. Ensure customer satisfaction at the end of the call.
6. Must meet or exceed individual performance goals and metrics focused on providing customer support.
7. Providing technical training to other team members.
8. Order processing.
9. Assisting Sales & Marketing team.
10. Multitasking - other tasks assigned from time to time.
Candidate Profile Candidate Profile :
- Good English proficiency.
- Good communication skills to be able to talk to customers.
- Should have knowledge of both Electrical and Mechanical domains.
- Should be reliable and intelligent.
- Must hold a valid Indian passport.
- Good Academics.
Note : If you are interested, kindly apply with the following details :
Additional Details Required :
Current CTC :
Expected CTC :
Current Location :
Native Place :
Total Experience :
Notice Period :
How soon can you join :
Reason Looking job change :
Do you have Valid Passport?
Do you have experience in Electrical & what activities you handle in it pls. explain?
Can you handle Mechanical part of machines as well?
Rate yourself in communication skills from scale (1 to 10)?
Company Profile : CRAVIUM FOODS LLP - Cravium Foods LLP is a Limited Liability Partnership firm incorporated in 2018, with its division of business activity to be carried out in India. It is into the Manufacturing & Trading of specialized imported Coffee Machines.
HR Team
CRAVIUM FOODS LLP
Corporate Office : G-47 | First Floor | Sector-6 | Noida |U.P. | India | 201301
T : +91-120-4676233
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