Senior Manager - Marketing & Operations at Uber
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Uber - Rider Operations Executive - Contract (1-6 yrs)
Please note: This position is contractual. The actual work profile will be for Uber Chennai, however the payslips will flow through a 3rd party vendor.
Brief JD/Responsibilities of the role:
1) Strategic alliances & partnerships - crack strategic partnerships with public & private firms for brand visibility and improving rider pickup experience
2) Analytics - Construct A/B testing experiments based on engagement analytics to improve trip growth & reduce rider churn
Research & insights - develop bottom-up research methodologies according to business goals and extract insights
3) Places approach - own end to end operations framework for revenue growth & service excellence for top 20 demand centres in the city
4) Stay up to date with Uber brand guidelines (awareness of internal blogs, mails etc.) & sustain it during any campaign execution
5) Develop basic content for all Communications
6) Be the execution SPOC while implementing any on-demands or local partnerships with end objective being Rider Love
7) Setting up logistics
8) Talking to relevant stakeholders to get ops started for the event
9) Handle partner objections/demands
10) Special projects & initiatives - be the execution SPOC for the city team while implementing any strategic on-ground projects
Experience(s) required:
1) Post graduation experience of min 2+ years would be preferred
2) Ideally bachelor's/masters from premium institutes (Anna University, SSN, SVCE, SRM, VIT, IIT, NIT, BITS, LIBA etc.)
3) Experience of working in Chennai market is important
Major skill sets:
1) Working knowledge of MS Excel & SQL is preferred
2) Strategic & Analytical experience
3) Good communication skills & presentation abilities
4) Knowledge of Tamil speaking/understanding may be preferred
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