HR & Admin Executive at Unicorn Infosolutions Private Limited
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Unicorn Infosolutions - Service Engineer (1-3 yrs)
Job description
Industry Preferred: IT / Software Product/ Computer Hardware/ Telecom
Job Description:
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues of any apple product.
Ask customers targeted questions to quickly understand the root of the problem.
Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers.
Refer to internal database or external resources to provide accurate tech solutions.
Ensure all issues are properly logged.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
KRAs:
- Customer Support
- Customer Handling
- Query Resolution
- Technical Support
- Key Account Management.
Desired Profile:
Should have excellent communication and presentation skills.
Ability to understand customer queries.
