Vendiman Private Limited, India's largest vending retail solutions provider, is a fast growing Company which is backed by a Private Equity Fund. Vendiman is headquartered in Mumbai and its operations speak across 18 cities in India

Job Description:

- Vending Technician is responsible for installation, set-up, repair and ongoing maintenance of vending, cooling and equipment at customer location & work shop.

- Diagnoses equipment problems, uses judgment to determine how to best repair or replace.

Principal Accountabilities :

Serving the Customer :

- Installation, delivery, move and pickup the Machines and equipment to minimize customer downtime

- Educate customers on Products, basic equipment repair and up-keep procedures to minimize avoidable calls.

- Performing preventive maintenance

- Collect accurate and complete customer information

- Prioritize and schedule equipment moves on a daily basis to meet customer's needs

- Invoice submission, payment collection.

Planning Development and Execution :

- Install, deliver, move and pick-up the equipments in a cost effective and in timely manner.

- Follow a daily journey plan to be efficient in serving more machines

- Maintain good relation with customers & deliver high level of service

- Inspect machines and meters to determine causes of malfunctions and fix minor problems

- Contact superior or make arrangements for the removal of machines in cases where major repairs are required.

- Anticipate possible future risks involved in the work shop and customer locations.

- Conducts inventory maintenance on all spare parts and equipments

- Complies with all company safety and risk management policies and procedures.

- May perform other duties and responsibilities as assigned.

- Knowledge sharing among colleagues and create a good environment for work.

Solving Problems :

- Actively participate in team problem solving to improve customer service and productivity.

- Attend Customer complains at all times.

Handling Housekeeping and Safety :

- Perform all activities in a safe manner

- Operate service vehicles per local safety standards

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